You can place orders through our website (incoming), mobile app, or by calling our customer service line at [+234 8133942732]. Simply browse our products, add items to your cart, and proceed to checkout.
Frequently Asked Questions
Find Answers To All Your Questions
Order & Purchasing
Delivery & Shipping
Loyalty & Rewards
Customer service & Support
How do I place an order?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. For bulk orders, we also offer payment terms for qualified businesses.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 30 minutes of placement. After this window, please contact our customer service team immediately. Once an order is in processing or has shipped, modifications may not be possible.
Do you offer bulk or wholesale pricing?
Yes! We offer competitive bulk pricing for orders over [minimum quantity]. Contact our sales team at [email] for custom quotes and wholesale opportunities.
What are your delivery options?
We offer 24/7 delivery
How can I track my order?
Once your order ships, you'll receive a tracking number via email and SMS. You can track your package through our website, app, or directly on the carrier's website
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Digital products and personalized items are non-returnable. Return shipping is free for defective items or our errors.
Do you have a loyalty program?
Yes! Join Majibu Rewards to earn points on every purchase, get exclusive discounts, early access to sales, and special member perks. Sign up is free through our website.
How do I redeem loyalty points?
Points can be redeemed at checkout for discounts on future purchases. 100 points = $1 off. Points expire after 12 months of account inactivity.
How can I contact customer service?
Reach us through:
- Live chat on our website (24/7)
- Phone: [+234 8133942732] (Mon-Fri 8AM-8PM, Sat-Sun 10AM-6PM)
- Email: support@majibu.com
I'm having trouble with your website/app. What should I do?
Try these troubleshooting steps:
- Clear your browser cache and cookies
- Update to the latest app version
- Try a different browser or device
- Check your internet connection If problems persist, contact our technical support team.
Order & Purchasing
How do I place an order?
You can place orders through our website (incoming), mobile app, or by calling our customer service line at [+234 8133942732]. Simply browse our products, add items to your cart, and proceed to checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. For bulk orders, we also offer payment terms for qualified businesses.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 30 minutes of placement. After this window, please contact our customer service team immediately. Once an order is in processing or has shipped, modifications may not be possible.
Do you offer bulk or wholesale pricing?
Yes! We offer competitive bulk pricing for orders over [minimum quantity]. Contact our sales team at [email] for custom quotes and wholesale opportunities.
Delivery & Shipping
What are your delivery options?
We offer 24/7 delivery
How can I track my order?
Once your order ships, you'll receive a tracking number via email and SMS. You can track your package through our website, app, or directly on the carrier's website
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Digital products and personalized items are non-returnable. Return shipping is free for defective items or our errors.
Loyalty & Rewards
Do you have a loyalty program?
Yes! Join Majibu Rewards to earn points on every purchase, get exclusive discounts, early access to sales, and special member perks. Sign up is free through our website.
How do I redeem loyalty points?
Points can be redeemed at checkout for discounts on future purchases. 100 points = $1 off. Points expire after 12 months of account inactivity.
Customer service & Support
How can I contact customer service?
Reach us through:
- Live chat on our website (24/7)
- Phone: [+234 8133942732] (Mon-Fri 8AM-8PM, Sat-Sun 10AM-6PM)
- Email: support@majibu.com
I'm having trouble with your website/app. What should I do?
Try these troubleshooting steps:
- Clear your browser cache and cookies
- Update to the latest app version
- Try a different browser or device
- Check your internet connection If problems persist, contact our technical support team.